Return Policy

1. General Rule for Digital Goods

Due to the specific nature of digital goods, refunds are not possible after successful delivery. This is consistent with EU Directive 2011/83/EU, Article 16(m), which provides that the right of withdrawal does not apply to digital content where performance has begun with the consumer's prior express consent and acknowledgment that they thereby lose their right of withdrawal. By completing a purchase and receiving delivery, the customer expressly consents to immediate performance and acknowledges the loss of the withdrawal right.

Canceling a purchase after the delivery has been sent is not a valid reason for a refund.

2. Exception — Error on Our End

If the delivered digital access does not work due to an error on our end at the time of delivery, the customer must contact us within 24 hours of receiving the delivery email. We resolve every justified complaint urgently.

Required proof: To process a complaint, the customer must provide a screenshot or video recording clearly showing the error or malfunction at the time it occurred. Complaints submitted without supporting evidence cannot be processed. Contact us at podrska@prekucaj.com with your order number, a description of the problem, and the required proof attached.

Remedy hierarchy: Where a complaint is accepted, we will first attempt to resolve the issue by providing a replacement license at no additional cost. A full cash refund will be issued only in cases where a valid replacement cannot be provided.

2. Order Confirmation Portal

After delivery, customers receive a link to a secure order portal where they can confirm receipt of their digital content. Confirming receipt via this portal constitutes the customer's explicit acknowledgment that the digital content was successfully delivered and is functional. Orders confirmed through this portal are considered fully fulfilled and are not eligible for refunds under any circumstances.

Delivery confirmation records — including timestamps and IP addresses — are retained as evidence of fulfilment and may be submitted in the event of a payment dispute.

3. Reasons That Do Not Justify a Refund

The following situations are not considered valid reasons for a refund:

• Changing your mind after purchase and delivery
• An incorrectly entered email address by the customer
• The game has already been downloaded or accessed via the delivered content
• Receipt confirmed via the order confirmation portal
• Purchasing the wrong title, region, or platform
• Dissatisfaction with the game after it has been played

4. Chargebacks

Initiating a chargeback with your bank or payment provider for a successfully delivered order, without first contacting our support team at podrska@prekucaj.com and allowing us a reasonable opportunity to resolve the issue, constitutes a violation of these terms. Such action may result in permanent suspension from the platform and may be reported to relevant fraud prevention services. We reserve the right to dispute any chargeback where evidence of successful delivery exists.